Shipping policy

Thank you for choosing GNTLMN! We strive to provide a seamless shopping experience, including reliable and efficient shipping services for our valued customers in Lebanon. Please take a moment to review our shipping policy outlined below.

1. Delivery Methods and Timeframes: a. Domestic Shipping: We offer domestic shipping within Lebanon. b. Delivery Timeframes: Our estimated delivery time is typically 3-5 business days from the date of order confirmation. c. Tracking Information: Once your order is shipped, we will provide you with a tracking number to monitor the status of your shipment.

1. Delivery Rates: Free Shipping: We offer free shipping for all orders placed in Lebanon.

2. Order Processing: a. Order Confirmation: Once you place an order, you will receive an order confirmation email containing your order details. b. Order Processing Time: We strive to process and ship all orders within 1-2 business days. Please note that processing may take longer during peak seasons or promotional periods. We appreciate your patience in such cases.

3. Address Verification: a. Accurate Address: To ensure successful delivery, please provide a complete and accurate shipping address, including any relevant landmarks or special instructions. b. Address Changes: If you need to make any changes to your shipping address after placing the order, please contact our customer support team immediately. We will do our best to accommodate the change if the order has not yet been shipped.

4. Delivery and Receiving: a. Recipient Availability: Please ensure that someone is available at the provided shipping address to receive the package during the estimated delivery timeframe. b. Failed Delivery Attempts: In case of a failed delivery attempt, our shipping partner will make a subsequent delivery attempt or contact you to arrange an alternative delivery option.

5. Customs and Duties: a. Customs Charges: Any customs duties, taxes, or additional fees imposed by the Lebanese customs authorities are the sole responsibility of the customer. Please be aware of your country's customs regulations and potential charges before placing an order.

6. Shipment Issues and Returns: a. Damaged or Lost Shipments: If your shipment arrives damaged or gets lost in transit, please contact our customer support team immediately. We will work with you to resolve the issue promptly. b. Returns: For information regarding returns, please refer to our separate returns policy.

7. Communication: a. Customer Support: If you have any questions, concerns, or need assistance with your shipment, our customer support team is ready to help. You can reach us through info.gntlmn@gmail.com.

Please note that this shipping policy is subject to change without prior notice. We recommend reviewing our policy periodically for any updates.

Thank you for choosing GNTLMN. We appreciate your support and hope you enjoy your shopping experience with us!